Shipping and Delivery

Question 1:  How soon can I get my order?

Ans:
This is subjective to the agreement with the customers when the order is made. The time required is dependent on the garment types, fabrics and designs etc., hence please contact the associated staff for details.


Question 2:   What should I do if I realized that there are problems after I have received the items?

Ans: 
We recommend our customers to ensure the correct design and quantity when collecting the items at our store. If certain problems exist, please contact the associated staffs to discuss about further arrangements. Please note that after the items leave our company, any mistakes regarding the quantities shall not be argued, since our company expects every customer to make sure it is the correct amount. However, if any problems regarding the quality are suspected, please bring the items back to our company for further arrangements.


Question 3:   If the garments need to be delivered to overseas, are there any additional charges?

Ans: 
Yes. Our company can arrange to have the items delivered by the customer’s specified courier company to the address. All of the costs incurred during the process, including tax, insurance, shipment fees and storage fees etc. are paid by the customers.


Question 4:  Can the items be arranged to be placed in warehousing?

Ans:
Yes. If it is required by the customers that the items are to be placed in the storehouse, our company can arrange such procedures. However, please note that additional charges may incur during the process.



Question 5:  I asked for delivery but I was not around when the item was delivered. Can you re-send the package?

Ans:
Yes. Please contact the courier company or the involved staff for further arrangements. If the package needs to be re-sended, please note that the customer has to pay for the extra delivery fees.