Ans:
This is subjective to the agreement with the customers when the order is
made. The time required is dependent on the garment types, fabrics and
designs etc., hence please contact the associated staff for details.
Question 2: What should I do if I realized that there are problems after I have received the items?
Ans:
We recommend our customers to ensure the correct design and quantity
when collecting the items at our store. If certain problems exist,
please contact the associated staffs to discuss about further
arrangements. Please note that after the items leave our company, any
mistakes regarding the quantities shall not be argued, since our company
expects every customer to make sure it is the correct amount. However,
if any problems regarding the quality are suspected, please bring the
items back to our company for further arrangements.
Question 3: If the garments need to be delivered to overseas, are there any additional charges?
Ans:
Yes. Our company can arrange to have the items delivered by the
customer’s specified courier company to the address. All of the costs
incurred during the process, including tax, insurance, shipment fees and
storage fees etc. are paid by the customers.
Question 4: Can the items be arranged to be placed in warehousing?
Ans:
Yes. If it is required by the customers that the items are to be placed
in the storehouse, our company can arrange such procedures. However,
please note that additional charges may incur during the process.
Question 5: I asked for delivery but I was not around when the item was delivered. Can you re-send the package?
Ans:
Yes. Please contact the courier company or the involved staff for
further arrangements. If the package needs to be re-sended, please note
that the customer has to pay for the extra delivery fees.